Billing Solutions for CSPs
Focused on providing billing and order management software for communication service providers, by helping them streamline billing processes, manage customer accounts, and optimize revenue generation.
Project
Overview
In this project, I played a role in supporting the client's UX Designer, who was relatively new to the field. My responsibilities included providing guidance and assistance with UX/UI tasks such as developing a design system, establishing workflows, and designing pages to ensure user-friendly and accessible designs. Additionally, I helped in delivering assets to developers and answered questions.
Problem Statement
The existing design lacks responsiveness across platforms and significant usability issues like accessibility.
Benefit Hypothesis
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By redesigning the current billing solutions to address usability challenges and enhance user experience, we anticipate a reduction in user frustration and an increase in user satisfaction, leading to improved customer retention and loyalty.
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Introducing responsiveness across platforms will enable users to access the billing solutions seamlessly on various devices, resulting in greater flexibility and convenience, ultimately enhancing overall productivity and efficiency.
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Integrating customizable settings for customers, such as the ability to add their own logo and color for the header, is expected to foster a sense of ownership and personalization, strengthening the brand-customer relationship and potentially attracting new customers through positive word-of-mouth and referrals.
Criteria
Ensure that designs are both intuitive and easy-to-use, while also being inclusive and accessible to users through adherence to accessibility standards and guidelines.
Design Iterations
This project was quite comprehensive with numerous pages. To streamline things, I’m only displaying the key screens.
Account Summary
My Bill
Usage
Usage Balances
Responsive Designs
Responsive design ensures that a website adjusts seamlessly to different screen sizes and devices.
Conclusion
We concluded this project with the client, ensuring the developed site functions as they intended.
Their new UX/UI designer gained valuable insights into the process and the significance of accessibility.